Privacy Policy

NPHub, LLC (“NPHUB”) is committed to protecting your privacy. The following Privacy Statement applies to your use of NPHUB Services as a nurse practitioner student enrollee, a Preceptor, a school, or any person generally accessing NPHUB’s website. NPHUB Services include but are not limited to the use of the NPHUB website and the NPHUB portal. The Privacy Statement governs data collection and usage during performance of NPHUB Services and by using NPHUB Services, you consent to the data practices described in this statement. 1. Definitions “You or Your” means all users of NPHUB Services including nurse practitioner student enrollees, Preceptors, schools attended by nurse practitioner enrollees, and any person accessing NPHUB’s website.

“Authenticated Authorization” means providing authorization for the use (such as transmitting, processing, or releasing) of Information through a process that confirms your (or another relevant person’s) identity at the time of the authorization. This identification may be accomplished by written signature, passwords, challenge questions, tokens, biometrics or a combination thereof.

“Express Consent” is the prior, knowing, voluntary Authenticated Authorization that you make for the release and disclosure of Information for a specific purpose and to a specific entity or individual. The specific information to be released is explicitly identified as part of this process. You provide Express Consent when you use our website and services to share, transfer, or publish certain information with other parties as described more fully below.

“Information” means Non-Personal Information and Personally Identifiable Information as applicable or any combination thereof.

“Non-Personal Information (“NPI”)” means any information that NPHUB gathers as you navigate our website that is not identifiable to you, such as your browser type, pages viewed, and the time spent on the web site.

“Personally Identifiable Information (“PII”)” is any information that uniquely identifies you or that you might consider highly confidential or sensitive. PII includes general account information, such as your name, address, telephone number, e-mail address, user name, password, social security number, EIN number, school, and personal security questions; education information, such as school transcripts, disciplinary records, and letters of recommendation; professional information, such as your curriculum vitae, resume, letters of recommendation, and board certifications; financial information, such as credit card information, bank account information used for payment of NPHUB services; and demographic information such as your age, gender, weight, and height.

“Protected Health Information (“PHI”)” is any of your personally identifiable health information that is traceable to you.

2. Protected Health Information

Information NPHUB Collects

NPHUB collects Information about users of NPHUB Services depending on your roll as student enrollee, participating Preceptor, a nurse practitioner school, or any person who accesses the NPHUB website. Information is collected directly from you via mail, secure e-mail, secure digital submission, or direct entry into forms on NPHUB’s website or NP HUB portal. Information is also collected passively through common devices such as website cookies and log files. You are not permitted to enter or submit any data into our system that you know is inaccurate or incomplete.

Student Enrollees: NPHUB collection includes Personally Identifiable Information and Non- Personal Information. Personally Identifiable Information collected by NPHUB may include general account information, such as your name, address, telephone number, e-mail address, user name, password, , and personal security questions; education information, such as school, school transcripts, disciplinary records, and letters of recommendation; professional information, such as your curriculum vitae, resume, letters of recommendation, background checks, driver’s license information; and demographic information such as your age, gender, weight, and height; financial information, such as credit card information, bank account information used for payment of NPHUB services

Non-Personal Information collected by NPHUB includes information that NPHUB gathers as you navigate our website that could not identify you, such as your browser type, pages viewed, and the time spent on the web site. In some cases, this information is collected automatically through cookies and stored in our log files. We use this information to monitor aggregate usage of our website and for internal analysis, quality control, and service improvement purposes. We explain more about how we gather that information in the section below “Website Monitoring.” You do not have rights of access, deletion, correction, and/or objection to use, sharing, processing in Non-Personal Information.

Preceptors: NPHUB collection includes Personally Identifiable Information and Non-Personal Information. Personally Identifiable Information collected by NPHUB may include general account information, such as your name, address, telephone number, e-mail address, user name, password, social security number, EIN number, and personal security questions; professional information, such as your curriculum vitae, resume, letters of recommendation; and financial information, such as credit card information, bank account information used for payment of NPHUB services.

Non-Personal Information. See Section 3(A)(c) above.

Nurse Practitioner Schools: NPHUB collection includes Personally Identifiable Information and Non-Personal Information. Personally Identifiable Information collected by NPHUB may include general account information, such as your name, address, telephone number, e-mail address, user name, password, and personal security questions; and financial information, such as credit card information, bank account information used for payment of NPHUB services.

Persons accessing NPHUB’s website, but not using other NPHUB Services:- NPHUB collection includes Non-Personal Information. See Section 3(A)(c) above for an explanation. Note : NPHUB may use a third-party service provider to process financial transactions, such as credit card charges when establishing your account. Where a third-party service provider is used for this purpose, you acknowledge that the financial information collected may be stored by that third-party service provider and you consent to this process.

General Use of Information by NPHUB (use, disclosure, storage, processing)

NPHUB will only share or disclose your Information as needed and only to those who are required for NPHUB to perform the NPHUB Services you have requested. For example, NPHUB will disclose education information, CV, background check, school contact information, and driver’s license of a nurse practitioner student enrollee to a matched Preceptor. NPHUB will share a Preceptor’s professional information, such as board certifications, clinic address and business hours, and CV to a nurse practitioner student enrollee and his/her school for him/her to make their decision. NPHUB will not share or disclose your Information to any unaffiliated third parties (not NPHUB affiliated students, participating Preceptors, or participating schools) without your express consent.

Similarly, NPHUB will only use, process, and store your Information as required for it to perform the NPHUB Services you have requested and to improve the experience of those using its services. For example, NPHUB will process and store your Information, such as general account information, in order to confirm the identities and credentials of account holders as they log in to NP HUB. NPHUB may process and store your financial information in order to process payment for NPHUB Services. NPHUB may process and store your Information in order to monitor aggregate usage of our website and for internal analysis, quality control, and service improvement purposes.

Under certain circumstances, NPHUB may be compelled to disclose Personally Identifiable Information to satisfy a court order, a duly executed and validly issued subpoena, or a government request by an agency with competent jurisdiction as part of a regulatory compliance review, in which case we will use reasonable and lawful efforts to limit the scope of any legally required disclosure. NPHUB will also make reasonable efforts to notify you in advance of that disclosure, unless doing so would violate the law or the court order.

Your Personal Information

Authenticate your use of NPHUB’s website, private portal, and services

Provide requested services and process your transactions, such as payment of fees

Provide communications to you

Analyze de-identified data in the aggregate

Share your records with third party affiliates for the purpose of carrying out the service

Third Party Services; Sites

While You use the Service, You may find out about or have the opportunity to utilize services or products provided by other companies that may not be related to Us (“Third Party Services”). For example, We may use an unrelated Third Party Service for credit card processing and provide access to this Third Party Service through the website. If You decide to use Third Party Services, You are responsible for reviewing and understanding any terms and conditions governing such Third Party Services. You agree that the company providing the Third Party Services, and not Us, is solely responsible for the Third Party Services. The Service may contain links to web sites operated by other companies (“Third Party Sites”). We do not control Third Party Sites and We are not responsible for the content of, or any links in, any Third Party Site. We do not review, approve, monitor, or make any representations with respect to Third Party Sites. If We include any link in the Service it does not mean that there is an affiliation, sponsorship, endorsement, approval, investigation, verification of anything in any Third Party Site. We will not be responsible for the information contained in any Third Party Site or for Your use of or inability to use such web site. Access to any Third Party Site is at Your own risk, and You acknowledge and understand that Third Party Sites may contain terms and privacy policies that are different from this Agreement. We are not responsible for such provisions, and expressly disclaims any liability for them.

Security

We take seriously the trust you place in us to protect the privacy of your Personally Identifiable Information. We have implemented a series of safeguards to prevent unauthorized access, to maintain data integrity, and to ensure that only authorized persons who need to access your Personal Information can do so.

For example, NPHUB stores Personally Identifiable Information on one or more secure servers and has implemented measures to protect against unauthorized access. Users have restricted access to ONLY the data that they have permission to access. User access to personal accounts is controlled by using one or more Authenticated Authorization practices such as, for example, one-way encrypted passwords.

We go beyond internal measures to protect your data. NPHub has passed a SOC 2 audit by Delve, an independent third-party auditor. This means our security practices, data handling procedures, and internal controls have been tested against industry standards for security, availability, and confidentiality. Our entire team has completed comprehensive security training, ensuring we maintain the highest standards of protecting your information. You’re trusting us with your academic records, personal details, and professional credentials at a critical time in your career, and we take that seriously.

Potential Use of Aggregated De-identified Data

NPHUB may combine and aggregate Personally Identifiable Information from a sufficiently large group of individuals in a non-individually identifiable format to create “Aggregated De-Identified Data” when NPHUB has the right to do so. Aggregated De-Identified Data does not contain any information that could be used to contact or identify you and is not personally identifiable to you and is not created from Personal Information that we are not permitted to use (for example because you have not given us your consent or Express Consent (where applicable) to do so). Aggregated De-Identified Data may be used by NPHUB for our legitimate business purposes, so long as those purposes wouldn’t negatively impact you in an unfair manner.

Request for Voluntary Disclosure of Personally Identifiable Information

You may choose to voluntarily disclose your Personally Identifiable Information to third-party service providers. We urge you to make such disclosure choices carefully. If you choose to use your Personal Account to voluntarily disclose your Personally Identifiable Information to any individual or entity other than you, you must provide Express Consent that identifies the specific information to be released and to whom it is to be released. NPHUB will not release or disclose any portion of your Personally Identifiable Information without your Express Consent and assumes no responsibility or liability for any such release as directed by your Express Consent. We encourage you to read the privacy policies and statements of any third-party service providers, or other entities, with whom you direct us to disclose your Personal Information.

What You Can Do to Protect Your Personally Identifiable Information

Protecting your Information also requires your compliance with certain basic security practices. We cannot secure any Personally Identifiable Information that you release on your own, that you request us to release or that is released through another third party to whom you give account access.

You must safeguard your user name, password and other authentication information that you use to access our services. Do not disclose this information to any individual, third party or entity. Please immediately notify NPHUB if you think there has been any unauthorized use of your user name, password or other authentication information.

Your Rights: Access, Update, Correct, Delete

To the extent available through NPHUB’s website or NP HUB portal, you may access Personally Identifiable Information in your account at any time through the website. For example, you may update your Personal Account Information at any time by accessing your Personal Account and making any necessary changes. For other Information not available through the website, you must request access by e-mailing Customer Support at coordinator@nphub.com or calling NPHUB at 678-329-9029.

To the extent possible, you may ask us to correct your Personally Identifiable Information. You may request a copy of information stored in your account, which we will provide to you in a common format, which is easy for you to use. You may also object to how we are using your Information and ask us to stop. As a reminder, we will comply with your request, but if there are other legitimate reasons for us to continue to process or use your Personally Identifiable Information (and those reasons would not seriously impact your rights or freedoms), we may still be able to do so. Any written request for correction or access to data that is denied will result in an explanation in writing.

When you request us to inactivate your account and your identity is verified, we will cease to display your Personally Identifiable Information on our website and will stop processing it, but it may be stored for a period of time. Please be aware that while this information will no longer be accessible to someone using your account over the Internet, it will be retained for the period of time in backup media, but unless we need to retain information to comply with applicable laws, any backup retention is generally no longer than 30 days. If you request deletion of your Personally Identifiable Information that we are required by applicable law to retain, we will inform you. This information shall be made available pursuant to a duly executed authenticated authorization to release medical records. In some cases, NPHUB may be allowed to apply a charge equal to the administrative, copying and communication costs for the retrieval, preparation and transmission of the information requested.

Use of NPHUB Services

As we mentioned above, if you do not consent to NPHUB’ privacy practices, you cannot use our service. You may withdraw your consent by inactivating your account as described in the section entitled “Your Rights: Access, Update, Correct, Delete.”

Changes to this Privacy Statement

NPHUB may modify this Privacy Statement at any time. Changes will be posted on this website. We will update the effective date at the top of this Privacy Statement.

Website Monitoring: Non-Personal Information

NPHUB gathers certain Non-Personal Information about your use of our website through log files and cookies. The techniques we use and their implications for your privacy are described below.

Log Files : When you access our site, our system automatically collects certain information about you for our logs. This data may include your browser type, your computer’s IP address, your Internet Service Provider, operating system, date and time you visited our site, and a list of the pages you visited. We use this information to analyze usage trends, administer the site, and gather demographic information about our members as a whole. It is not designed to identify you personally. However, under certain circumstances we may need to review this information in conjunction with specific Personal Account Information in order to identify and resolve certain issues for our members.

Cookies : NPHUB uses a web technology, referred to as cookies, to make it easier for you to navigate our site, improve the security of your Personally Identifiable Information, enhance the functionality of some features, and improve performance. These cookies are only applicable within the confines of our site. NPHUB uses both session cookies, which expire when you close your browser, and persistent cookies, which remain on your computer. These cookies act as a user identification card for our servers. Cookies are only read by our computers and are unable to execute any code or virus. You can remove persistent cookies by following the directions provided in your Internet browser’s help file. However, if you set your browser security setting to reject all cookies, you may not be able to access certain portions of our web site. When accessing our site using a public computer, we recommend that you delete all persistent cookies according to the directions in your browser’s help file before you close the browser. For more detailed information on how to control cookies you may wish to visit www.allaboutcookies.org.

Communications From NPHUB

From time to time, NPHUB will contact enrollees to inquire about requests, the quality of services received and to alert you about service updates. If you have opted-in to receiving such promotional marketing communications, any such communications sent via email will be sent to the address provided in your Personal Account Information and will include a link for opting out of future marketing communications.

Contacting Us

If you have any questions or concerns regarding this Privacy Statement, please contact the NPHUB Privacy Official at privacy@nphub.com or call Monday thru Friday between 9:00 AM and 5:00 PM EST at 678-329-9029, or send mail to: